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Water Care Troubleshooting

Cloudy Water

Probable Cause:

  • Dirty filters
  • Excessive oils or organic matter
  • Improper sanitizing
  • Suspended particles or organic matter
  • Overused or old water

Solutions:

  • Clean filters with FreshWater® InstantFilter Cleaner or FreshWater Filter Cleaner
  • Shock spa with sanitizer
  • Add sanitizer
  • Adjust pH and/or alkalinity with FreshWater pH/Alkalinity Up or FreshWater Alkalinity Down
  • Run jet pump(s) and clean filters with FreshWater InstantFilter Cleaner or FreshWater Filter Cleaner
  • Drain, clean and refill the spa

 

Water Odor

Probable Cause:

  • Excessive organics in water
  • Improper sanitization
  • Low pH

Solutions:

  • Shock spa with sanitizer
  • Add sanitizer
  • Adjust pH with FreshWater pH/Alkalinity Up to recommended range
  • Drain, clean and refill the spa

 

Chlorine Odor

Probable Cause:

  • Chloramine level too high
  • Low pH

Solutions:

  • Shock spa with sanitizer
  • Adjust pH with FreshWater pH/Alkalinity Up to recommended range

  

Musty Odor

Probable Cause:

  • Bacteria or algae growth

Solutions:

  • Shock spa with sanitizer
  • If the problem is visible or persistent, drain, clean and refill the spa

 

Organic Buildup/Scum Ring Around Spa

Probable Cause:

  • Buildup of oils and dirt

Solutions:

  • Wipe off scum with clean rag
  • If severe, drain the spa, use FreshWater Spa Shine after cleaning to protect the spa shell, and refill the spa

 

Algae Growth

Probable Cause:

  • High pH
  • Low sanitizer lever

Solutions:

  • Shock spa with sanitizer
  • Adjust pH with FreshWater pH/Alkalinity Down to recommended range
  • Shock spa with sanitizer, and maintain sanitizer level

 

Eye Irritation

Probable Cause:

  • Low pH
  • Low sanitizer lever

Solutions:

  • Adjust pH with FreshWater pH/Alkalinity Up
  • Shock spa with sanitizer, and maintain sanitizer level

 

Skin Irritation/Rash

Probable Cause:

  • Unsanitary water
  • Free chlorine level above 5 ppm

Solutions:

  • Shock spa with sanitizer and maintain sanitizer level
  • Allow free chlorine level to drop below 5 ppm before spa use

 

Stains

Probable Cause:

  • Total alkalinity and/or pH too low
  • High iron or copper in source water

   Solutions:

  • Adjust total alkalinity and/or pH with FreshWater pH/Alkalinity Up
  • Use FreshWater Stain & Scale to inhibit metals

 

Scale

Probable Cause:

  • Total alkalinity and/or pH too high
  • High calcium content in water

Solutions:

  • Adjust total alkalinity and pH with FreshWater pH/Alkalinity Down
  • If scale requires removal, drain the spa, scrub off the scale, clean spa shell with FreshWater Spa Shine, and refill the spa
  • Add FreshWater Stain & Scale and balance the water using FreshWater pH/Alkalinity Ip or Freshwater pH/Alkalinity Down

 

Looking for more tips on how to keep your spa water balanced? Download our simple water care tips

Pricing can vary by location, so talk to your local dealer to get the best prices and options.

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