COLLECTION HIGHLIFE^®

Thank you so much for being a loyal Hot Spring Spa hot tub enthusiast! We truly appreciate your review and are thrilled to be a part of your relaxation journey. Wishing you countless more years of soothing spa experiences—happy soaking!

Thank you so much for your wonderful review! We absolutely love hearing how our customers incorporate daily spa use into their wellness routines—it's a fantastic way to pamper yourself! Wishing you happy hot tubbing! Enjoy every moment!

Thank you so much for sharing your feedback. I’m truly sorry to hear that you’re finding your spa frustrating and not as relaxing as it should be. Your comfort and safety while using our hot tubs are our top priorities.

While our spas can be set to a maximum temperature of 104 degrees Fahrenheit, it’s important for you to feel comfortable. You have the flexibility to set the water temperature to whatever feels right for you. We designed the heater return to circulate heated water effectively, ensuring that your spa maintains the temperature you desire.

I want to reassure you that the temperature is safe and should not cause any harm, but I completely understand your concerns. Please don’t hesitate to reach out to our team at 800-999-4688 if you have any further questions or need assistance.

Thank you again for trusting us with your feedback—it helps us create a better experience for everyone.

Hot tubbing before bed sounds like such a delightful and relaxing experience! Thank you so much for your review; we absolutely love hearing how our customers enjoy their spas. Wishing you many years of cozy and happy hot tubbing! Enjoy!

Thank you for reaching out to share your spa experience with us. I’m really sorry to hear about the challenges and frustrations you faced while trying to install the panels; that sounds very difficult and stressful.

I truly appreciate you taking the time to let us know what you went through. Your feedback means a lot to us, and we want to ensure you feel supported during this process.

Please know that we are here for you and your dealer every step of the way. I will personally reach out to them to provide guidance on using the clips effectively.

Thank you once again for your thoughtful review. We wish you many joyful moments with your hot tub!

We’re so excited to hear how much you’ve enjoyed hot tubbing! It’s fantastic to take some time for yourself and focus on your well-being. Thank you for sharing such a lovely review and a fabulous picture! Happy hot tubbing! 😊

I truly apologize for the frustrating experience you’ve had. It’s so important to us that all our customers feel excited about their new spa and can fully relax in it. I’m genuinely sorry that this hasn’t been your experience. I want to assure you that I will be reaching out to your dealer to determine how we can best support you with your spa setup. I share your concern about the shimmed Grandee spa, as we advise that a spa of that size should not be shimmed. Ensuring that the base foundation is level before placing the spa is crucial for optimal enjoyment. I can also understand how challenging it can be to enjoy your spa when the water level feels too high. A spa seat cushion sounds like a wonderful solution, and I will be sure to bring up your River View spa orientation with the dealer as well. Thank you for sharing your feedback, and I truly look forward to working together to improve your experience soon.

Thank you for taking the time to share your spa experience.
I truly empathize with your frustration regarding the challenges you’ve faced.
It's understandable that water care issues can be overwhelming, and I want you to know that we are here to support you. I see that you are already in touch with our team, and they are committed to working closely with you and your dealer to find a resolution.
Your enjoyment and relaxation are very important to us.

If there's anything more I can do to assist you during this time, please don’t hesitate to reach out to me directly at CustomerService@Watkinsmfg.com.