Prodigy^®

Thank you for taking the time to share your spa experience.
I truly empathize with your frustration regarding the challenges you’ve faced.
It's understandable that water care issues can be overwhelming, and I want you to know that we are here to support you. I see that you are already in touch with our team, and they are committed to working closely with you and your dealer to find a resolution.
Your enjoyment and relaxation are very important to us.

If there's anything more I can do to assist you during this time, please don’t hesitate to reach out to me directly at CustomerService@Watkinsmfg.com.

Oh, wow! I completely understand how frustrating it can be when water care feels overwhelming. I’m truly sorry to hear about your experience, and I appreciate you taking the time to reach out to us. We’re here to help!

Our dedicated team of water care experts is ready to assist you. You can reach them at 800-999-4688 or CustomerService@Watkinsmfg.com.

It would be helpful to share your spa water readings, the products you’re using, and how often you apply them. I understand how disheartening it can be when the test strips and control panel readings don’t align.

We can work through this together to develop a plan to ensure your water remains clear, clean, and inviting.

We look forward to connecting with you soon and helping you find a solution!

Spending quality time with family is truly priceless! It sounds like you all received the best Christmas gift ever. Creating wonderful memories, enjoying some screen-free connection, and focusing on wellness will bring so much joy for years to come. Have a fantastic time in the hot tub!

Congratulations on 27 wonderful years of enjoying hot tub therapy! It's amazing how making hot water therapy a part of your daily life can foster connection and relaxation. Sharing these moments with family is such a beautiful way to bond and unwind together. Here's to many more joyous years of Happy Hot Tubbing!

We understand how crucial it is to keep your water care routine simple and effective. A well-maintained spa truly enhances your overall experience, and we appreciate your feedback. Wishing you many happy moments while hot tubbing!

Thank you for your loyalty as a longtime Hot Spring Hot Tub owner. I truly appreciate you taking the time to share your thoughts and recommendations. You've brought up some excellent points regarding spa ownership, and I completely understand how important it is to maintain the right water chemistry. Manual testing is a key step, even if you’re using a salt system, to ensure your water stays in great shape. I also want to acknowledge your concerns about energy efficiency and water temperature. It’s something we take very seriously, as we all want to save energy and keep our spas enjoyable. Please take a moment to check that your spa cover fits well and is securely clipped in. If the spa heat is turned off and the cover is left open or the jets are running, the ambient air can cool the water down quickly, which can be frustrating. Thank you once again for sharing your valuable feedback with the hot tub community. These are important issues that everyone can benefit from discussing, and I’m here to support you in your spa journey.

Thank you for reaching out to us. We want to ensure that your concerns have been resolved. It doesn't sound like this would be caused by the spa's inability to use the FreshWater Salt System. What you've described may be a water chemistry issue or something similar. I want to contact you and your dealer to review these concerns and ensure you are back enjoying your spa as soon as possible.